At Indiloom.com, we are committed to customer delight and making online lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. Based on availability and preference, we'll either send a replacement product or process a refund/credit note for you upon receipt of returned products.
To be eligible for exchange or return, the products should not be used, washed or dirty. The product must also be in its original undamaged Indiloom.com box with all tags attached.
Replacement products will be typically shipped within 4 working days of receiving the returned products. Refunds will be processed within 2-3 working days and will reflect back in your account in 7-10 working days. For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). NEFT refunds will be be credited to your account in 3-4 business days.
In most cases, we will have the products picked up from your place within 48 hours of your call.
In case, Reverse Pickup is not available in your area, you may send us the products through any courier service including Speedpost. We will reimburse Rs. 75 against the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed in your next purchase.
Ensure the items you would like to return meet our guidelines:
Step 1: Email us at customercare@Indiloom.com. or call us at 09831160734 to initiate a Reverse Pick-up
Step 2: Put the items in the Indiloom.com Box along with the original invoice
Step 3: Seal the box ensuring that all sides are properly closed and keep it ready for our logistic partner to collect
Step 4: Kindly email us the AWB or Reference number at customercare@Indiloom.com
Indiloom.com BH-60,SARDARPARA KESHTOPUR KOLKATA-700102